Most orders are shipped within two business days of being placed, however, some items that are Made to Order or customized, could take 5-10 business days for us to obtain the blank goods and embellish the product before they ready to ship. Any order that is expected to be in our warehouse for longer than two weeks will receive a follow up phone call and/or email with an updated status and estimated ship date. All our items ship from our production facility located in Leonardtown, Maryland, via USPS Priority Mail which is an average 2-3 day delivery time. The cost of our shipping may be higher then some of our competitors with multiple shipping locations, especially when we are shipping out west - however, we strive to give you the lowest cost while still providing a service you would expect. That includes proper packing materials to ensure your items arrive safely, tracking for your shipment, and insurance in case a problem does arise. Adding more to your shipment does help offset the cost as well as being a subscriber to our bi-weekly newsletter and Facebook page where we offer promotions like free shipping and purchase discounts. We look forward to your order and the opportunity to prove our value.
We do not currently offer International shipping, however we do ship to APO or FPO addresses under our standard shipping policy.
Any lost or damaged items can be reported to email@example.com and we will work to locate and/or replace your package. If the items are damaged, please include photos of the items and packaging.