Returns

At NavalTees, we prioritize customer satisfaction and want you to be completely happy with your purchase. If for any reason you are not satisfied with your made-to-order apparel, we offer a straightforward return and exchange policy:

·       Eligibility for Return/Exchange:

o   Items can be returned or exchanged within 14 days from the date of delivery.

o   All items must be in their original condition, unworn, unwashed, and must have all tags still attached.

·       Returns Process:

o   Customers are responsible for return shipping costs unless the item is defective or incorrect.

o   Returns must be sent back to the address provided on the packing slip included with your order.

·       Refunds:

o   Refunds will be processed to the original payment method once the returned item has been received and inspected.

·       Exchanges:

o   Exchanges for different sizes or colors can be requested through our customer service contact.

Please ensure you comply with these guidelines to avoid any delays in processing your return or exchange.

---
Step-by-Step Guide to Returning an Item

1.           Check the Eligibility:

o   Confirm that your item meets our return policy criteria (within 14 days, unworn, unwashed, with tags).

2.           Contact Us

o   Email our customer service team and inform them about the item discrepancy.

o   Make sure to include your order number and desired course of action.

3.           Prepare the Return Package:

o   Repackage the item securely in its original packaging or a suitable alternative.

o   Make sure to include the packing slip that came with your order.  If you do not have the original packing slip, one can be obtained from customer service.

4.           Label the Package:

o   Write the return address as provided on the packing slip on the package.

o   It is advisable to keep a record of your shipment for tracking purposes.

5.           Ship the Package:

o   Choose your preferred shipping carrier and send the package back to the specified address.

o   Ensure that you obtain a tracking number to monitor your return status.

6.           Wait for Processing:

o   Once we receive and inspect the returned item, we will process your refund or exchange request. Notification will be sent via email.

If you have any questions or need assistance during the return process, feel free to contact our customer service team at 301.475.0437 or customerservice@navaltees.com. Thank you for shopping with us!